Resume | Bisset Bay

Sean S. Bisset

Expert Technology Leader | IT Specialist

[email protected] | +447 394 518 392 |

Professional Summary

A dynamic and results-driven IT leader with a proven track record of driving business transformation through innovative technology strategies. My career foundation was forged during eight years in the British Army, where I developed instrumental leadership, operational resilience, and strategic decision-making skills. This experience instilled a disciplined, solutions-focused approach that has been pivotal in my ability to lead high-performing teams, optimise IT infrastructure, and implement transformative digital solutions. With over a decade of expertise in Enterprise Content Management (ECM), Business Process Management (BPM), and Digital Transformation, I excel in aligning IT initiatives with corporate objectives, mitigating risks, and fostering cross-functional collaboration to enhance operational efficiency and competitive advantage. My ability to drive mission-critical IT strategies, coupled with a background in managing complex projects in high-pressure environments, ensures that I deliver measurable business impact while strengthening organisational resilience.

WORK EXPERIENCE

Senior IT Business Consultant | 7/2024 - present

BRITISH SALES ORGANISATION | London, UK

At British Sales Organisation, I transformed IT from a support function into a strategic driver of business success. By executing a forward-thinking IT strategy that directly supported core objectives, I strengthened operational agility and enhanced business resilience. Collaborating closely with executive leadership, I introduced automation and AI-driven solutions
that increased revenue by 15% and reduced system downtime by 30%. By embedding a robust IT governance framework, I ensured full regulatory compliance while also improving stakeholder confidence. My leadership redefined IT’s role in the organisation, shifting it from a cost centre to a value-generating asset that underpinned long-term business sustainability.

Digital Transformation Manager | 10/2022 - 07/2024

Q-TECH INFORMATION TECHNOLOGY LLC | Abu Dhabi

At Q-Tech Informa'on Technology LLC, I spearheaded a transforma've IT strategy that streamlined opera'ons and drove profitability. By implementing cutting-edge automation and AI-powered tools, I reduced incident resolution times by 25% while increasing overall operational eﬃciency by 20%. I successfully negotiated vendor contracts, reducing costs by 25% while
improving service quality. Beyond process optimisation, I introduced a scalable IT governance framework that safeguarded compliance and minimised risk exposure. My ability to translate technology investments into tangible business benefits positioned IT as a key enabler of innovation, ensuring the organisation remained ahead of industry trends.

Process Optimisation Manager | 2017 - 2022

TARGE CONSULTING LLC | TAKWEEN UAE | UAE

Role and responsibilities: At Targe Consulting, I executed a large-scale digital revamp that
modernised operations and significantly improved efficiency.
• Lead the deployment of BPM and ECM systems.
• Eliminating bottlenecks and optimising workflows, enabling cost reductions and
increased productivity.
• One of my key achievements was the seamless migration and reconfiguration of over
• one million documents with 100% accuracy, ensuring data integrity and compliance.
• Coordinating the overhaul of legacy systems for a commercial development firm,
modernising its IT infrastructure to support expansion and innovation.
• Remaining instrumental in positioning the organisation for sustainable digital
transformation and long-term growth.

Senior Technical Consultant | 2012 – 2017

HYLAND SOFTWARE | GERMANY | EUROPE | UAE

During my tenure at Hyland Software, I played a pivotal role in implementing ECM solutions across the GCC and EMEA regions, driving improvements in document management, compliance, and operational eﬃciency. I led the successful execution of enterprise-scale IT projects that enhanced system performance and increased user adoption. I also developed and facilitated tailored training programmes, equipping teams with the necessary skills to maximise their technology investments. My experience in client relationship management and problem resolution strengthened long-term partnerships and optimised project outcomes, ultimately enhancing business value for both the company and its clients.

Financial Advisor | Agency Manager | 2010 – 2012

DVAG | GERMANY

Project Lead | 2008 – 2012

DEUTCHE WOCEA GMBH | GERMANY

IT Team Lead | 2002 – 2008

GOODRICH | GERMANY

At Goodrich, I was responsible for leading IT teams across multiple global locations to design and implement a comprehensive Disaster Recovery (DR) strategy. I managed cross-functional teams across ten countries, ensuring business continuity through robust DR planning, rigorous testing, and system resilience enhancements. By embedding a proactive risk mitigation framework, I strengthened organisational preparedness and safeguarded critical business operations against disruptions. My leadership in this role laid the foundation for a career focused on aligning technology with strategic
business objectives.

IT Manager | Foreman | 1996 - 2002

JUNGMANN GmbH

Responsible for Information Technology and Telecommunications.
As Assistant to the Foreman, I was required to create the order lists, Cutting lists, and Project documentation. Eventually, this would create a Price for the project's raw cost for the boss's information.

Dangerous Goods HGV Driver | 1994 - 1996

SCHMIDT MINERAL OEL | GERMANY

Army Air Corps | (8 Years)

BRITISH ARMY

My military background instilled in me exceptional leadership, adaptability, and crisis management skills—qualities that have been instrumental in my career. Leading diverse teams in high-pressure environments refined my ability to make decisive, strategic decisions under challenging conditions. This experience equipped me with a unique ability to manage complex operations, navigate uncertainty, and implement structured problem-solving approaches that continue to define my professional success.

Languages

Human:
• English – Mother tongue
• German – Proficient
• Arabic - Beginner

Computer:
• CSS - Proficient
• HTML - Proficient
• Python - Beginner
• Twig -Beginner
• Visual Basic - Proficient

Hobbies

• Web Design
• Graphic Design
• Excel VBA
• Photography

Leadership

• Led numerous teams to handle different projects
• Managed tasks and responsibilities
• Trained and coached team members
• Managed projects with teams across geographical locations

Address

Samarkand
Uzbekistan

Key Competencies

• Strategic planning • Project Management • ECM Expert • BPM Optimization • Analytical skills • Digital capture • Infrastructure planning • Customer consultancy • Transformational leadership • Technology governance

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