Resume | Bisset Bay

Sean S. Bisset

Expert Technology Leader | IT Specialist

[email protected] | 971 5252 83999 | Abu Dhabi

Areas of Proficiency

• Saperion
• KTA from Kofax
• OnBase from Hyland
• Management
• Communication
• Disaster recovery
• Budget management
• Escalation management

Qualifications

• OnBase POW Kofax Total Agility
• Design and Configuration 7.3 Kofax Total Agility
• Administration 7.2 Kofax Total Agility
• Essentials 7.1,7.2,7.3 Kofax Express 3.1
• Perceptive PCSP and PCSS
• Saperion ECM Trainer
• Saperion ECM implementation and administration

Certifications

• Employee Management (IHK)
• European Economics Certification (IHK)
• Microsoft MCSE
• Microsoft DBA
• Certified Novell Administrator (CNA)
• N+ & A+ (CompTia)
• Project Management (IHK)
• Visual Basic Refreshers (IHK)

Educational Achievements

• Computer Scientist CCUI, Tampa, FL, USA

Languages

• English – Mother tongue
• German – Proficient
• Arabic - Beginner

Hobbies

• Web Design
• Graphic Design
• Excel VBA
• Photography

Communication

Demonstrable and highly effective communication skills in presales and international consultancy roles within various levels of management. Successfully qualified over 500 students across 10 different countries in both English and German.

Leadership

• Led numerous teams to handle different projects
• Managed tasks and responsibilities
• Trained and coached team members
• Managed projects with teams across geographical locations

Address

Royal Suite Apartments
Al Danah
Abu Dhabi, UAE

View Cetificates

Proffesional Summary

A seasoned and accomplished information technology leader driving transformational change in diverse business environment with a thirst for knowledge. With over a decade of specialization in Enterprise Content Management (ECM), Business Process Management and Digital Transformation, thrives in leading a team, creating digital strategies and business processes, optimizing the management access to information.

Key Competencies

• Strategic planning
• Project Management
• ECM Expert
• BPM Optimization
• Analytical skills
• Digital capture
• Infrastructure planning
• Customer consultancy
• Transformational leadership
• Technology governance

WORK EXPERIENCE

GM | Acting GCIO | 10/2022 - 7/2024

Q-Tech Information Technology LLC | MQHG LLC

• Developing and implementing a comprehensive IT strategy aligned with the overall business objectives of each vertical
• Collaborating with executive leadership to ensure technology initiatives support growth, streamline operations and enhance competitiveness
• Establishing and enforcing IT governance policies, ensuring compliance with industry standards and regulatory requirements
• Evaluating and mitigating potential risks related to IT systems, data security, and technology infrastructure
• Fostering collaboration and communication between IT teams and business units in different verticals to identify common technology needs and shared solutions
• Driving standardization of IT processes and systems where appropriate, while accommodating unique requirements of each vertical
• Leading efforts to identify and implement innovative technologies that can enhance business processes, improve customer experiences, and drive revenue growth
• Driving the digital transformation agenda, exploring opportunities for automation, artificial intelligence, and other emerging technologies
• Overseeing the day-to-day IT operations, ensuring the reliability, security and scalability of technology infrastructure
• Leading and collaborating with IT team to optimize system performance and resolve issues promptly
• Established, curated and managed relationships with local communications and service providers, technology vendors, negotiating contacts and ensuring the delivery of high-quality products and services.

Operations Director | 2017 – 10/2022

TARGE CONSULTING LLC | TAKWEEN | UAE

• Transformed the business into the digital era – Led Business Process Automation (BPM), capture capabilities and implementations of Enterprise Content Management (ECM) systems
• Applied digital solutions to optimize processes and reduce overall costs
• Performed business analysis for government entities and automated
processes
• Upgraded and migrated legacy system in a commercial development
company
• 1 million documents reconfigured and migrated to the new hard and software with 100% success

Senior Technical Consultant | 2012 – 2017

HYLAND SOFTWARE | GERMANY | EUROPE | UAE

• Customer relations management, escalation management, partner support, management of resources for on-site utilization
• Project management, leading projects in GCC and EMEA
• Led workshops for partners and customers for medium and large companies
• Developed training plans
• Implemented ECM projects within GCC and EMEA

| 2008 – 2012

DEUTCHE WOCEA GMBH | GERMANY

• Managed projects related to Disaster Recovery (DR), ECM, cloud solutions
• Managed the implementation of the required Infrastructure, Networking,
Hard/Software and security requirements

IT Team Lead | 2008 – 2012

GOODRICH | GERMANY

• Managed 2 IT teams on different locations: Germany and Tampa, USA to implement a (DR) project
• Managed and executed corporate wide projects – Fitting and Testing Recovery Disaster (DR) locations and systems on an international level
• Created a complete DR policy
• Managed 5 teams to execute digital solutions in 10 countries