A seasoned and accomplished information technology leader driving transformational change in diverse business environment with a thirst for knowledge. With over a decade of specialization in Enterprise Content Management (ECM), Business Process Management and Digital Transformation, thrives in leading a team, creating digital strategies and business processes, optimizing the management access to information.
• Strategic planning
• Project Management
• ECM Expert
• BPM Optimization
• Analytical skills
• Digital capture
• Infrastructure planning
• Customer consultancy
• Transformational leadership
• Technology governance
• Developing and implementing a comprehensive IT strategy aligned with the overall business objectives of each vertical
• Collaborating with executive leadership to ensure technology initiatives support growth, streamline operations and enhance competitiveness
• Establishing and enforcing IT governance policies, ensuring compliance with industry standards and regulatory requirements
• Evaluating and mitigating potential risks related to IT systems, data security, and technology infrastructure
• Fostering collaboration and communication between IT teams and business units in different verticals to identify common technology needs and shared solutions
• Driving standardization of IT processes and systems where appropriate, while accommodating unique requirements of each vertical
• Leading efforts to identify and implement innovative technologies that can enhance business processes, improve customer experiences, and drive revenue growth
• Driving the digital transformation agenda, exploring opportunities for automation, artificial intelligence, and other emerging technologies
• Overseeing the day-to-day IT operations, ensuring the reliability, security and scalability of technology infrastructure
• Leading and collaborating with IT team to optimize system performance and resolve issues promptly
• Established, curated and managed relationships with local communications and service providers, technology vendors, negotiating contacts and ensuring the delivery of high-quality products and services.
• Transformed the business into the digital era – Led Business Process Automation (BPM), capture capabilities and implementations of Enterprise Content Management (ECM) systems
• Applied digital solutions to optimize processes and reduce overall costs
• Performed business analysis for government entities and automated
processes
• Upgraded and migrated legacy system in a commercial development
company
• 1 million documents reconfigured and migrated to the new hard and software with 100% success
• Customer relations management, escalation management, partner support, management of resources for on-site utilization
• Project management, leading projects in GCC and EMEA
• Led workshops for partners and customers for medium and large companies
• Developed training plans
• Implemented ECM projects within GCC and EMEA
• Managed projects related to Disaster Recovery (DR), ECM, cloud solutions
• Managed the implementation of the required Infrastructure, Networking,
Hard/Software and security requirements
• Managed 2 IT teams on different locations: Germany and Tampa, USA to implement a (DR) project
• Managed and executed corporate wide projects – Fitting and Testing Recovery Disaster (DR) locations and systems on an international level
• Created a complete DR policy
• Managed 5 teams to execute digital solutions in 10 countries
